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Each Day Already is a Challenge #511868 added May 30, 2007 at 5:32pm
Restrictions: None
Outsourcing
Sometimes I wonder... Where was I 15 days ago when this showed up in USA Today? Why didn't the local news folks pick up something about it? I think it's pretty news worthy.
Did you know that when you go to Wendy's in Middletown, Rhode Island, your order is probably being taken by an operator in Deleware? The same thing can be said of someone ordering in Florida or Massachusetts. What?
I guess some folks think that fast food clerks have too much to do, and having the orders taken by a phone operator in another state will alleviate some of the stress and mistakes. Weird, huh?
Here's the link: http://www.usatoday.com/money/companies/management/2007-05-14-drive-through_N.ht...
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