If you don't mind, I'd like to offer my interpretation of the communication breakdown.

In all fairness to Storm, she was working with the information that you had given her. You said simply: "Don't know how to set it for passkey. Tried it. Didn't work." I think Storm assumed that you had tried to get into your item via a passkey based on this information. Sometimes members forget that Mods don't have magic powers that allow them to see over members' shoulders and know what they're doing. When you're asking for any kind of support on any forum, please give specific information, whether it be error messages you've received, the step by step process you took before the problem happened, etc. It makes it much easier and more efficient to answer questions when we know exactly what you're asking.

Knowing Storm, she was probably balancing a baby on her hip, NaNoing with one hand, and still took the time to answer your question.

Storm's abrupt answer "works for others" made me feel like an idiot in an open forum. I felt it wasn't a helpful answer for a moderator. -I'm sure she didn't intend to make you feel like an idiot. And to insinuate that her answer wasn't helpful "for a moderator" is kinda twisting the knife in her gut, don't you think? What if I said your question wasn't worded correctly "for a preferred author"?

We're all human, and communication errors happen.

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